Privacy Policy

1. GENERAL INFORMATION

1.1 Data Controller Identification

Business Name: Spanish with Lingo
Owner: Karol Melissa Escorcia Quiroga
ID Document: CC 1098664905 (Bucaramanga, Colombia)
Address: Cra 55 #153-15 T8 Apt 403, Bogotá, Colombia
Contact Email: hola@spanishwithlingo.com
Website: https://spanishwithlingo.com
Instagram: @spanishwithlingo

1.2 Scope and Application

This Privacy Policy describes how Spanish with Lingo collects, uses, stores, and protects personal information from:

• Adult students (18+ years old)
• Parents or legal guardians who contract services for minors
• Minors (ages 4-17) participating in our educational programs
• Website visitors who browse without contracting services

1.3 Acceptance

By using our website, contracting our services, or providing personal information, you accept this Privacy Policy. If you do not agree, please do not use our services.

1.4 Modifications

Spanish with Lingo reserves the right to modify this Privacy Policy at any time. Significant changes will be notified by email 30 days in advance.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information you voluntarily provide when registering or contracting services:

• Full name
• Date of birth (to verify age and adapt methodology)
• Contact email
• Phone number (optional, for WhatsApp)
• Country of residence and time zone
• Current Spanish level and learning objectives
• Schedule availability

For minors (ages 4-17), additionally:

• Specific age of minor
• Full name of parent/mother or legal guardian
• Email and phone of legal guardian
• Express authorization to participate in video classes

Payment information:

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

Via Google Analytics:

• IP address (anonymized)
• Browser type and device
• Pages visited and browsing time
• Approximate geographic location (country/city)

Via Cookies:

• Session cookies (essential for site functionality)
• Analytics cookies (Google Analytics)
• Preference cookies (language, settings)

3. HOW WE USE YOUR INFORMATION

3.1 Primary Purposes

We use your personal information to:

Educational service delivery:

• Schedule and coordinate classes
• Assign appropriate instructors
• Personalize teaching materials
• Evaluate progress and provide feedback

Communication:

• Send booking confirmations and reminders
• Provide Zoom links for sessions
• Respond to inquiries and provide support

Payment processing:

• Manage payments through PayPal/Acuity
• Issue receipts and invoices
• Track package validity

Marketing (only with consent):

• Send educational newsletters
• Promotions of new services
• Weekly Spanish tips

3.2 Specific Use for Minors

4. HOW WE SHARE YOUR INFORMATION

4.1 We Never Sell Your Information

4.2 We Share Information Only When Necessary

We share information with essential service providers:

• Acuity Scheduling: Booking management and payment processing
• PayPal: Secure payment processing
• Zoom: Video conferencing for live classes
• Mailchimp and Brevo: Email newsletters (if subscribed)
• Google Analytics: Anonymous website traffic analysis

All providers comply with international security standards and data protection regulations.

5. CLASS RECORDINGS

5.1 Recording Policy

• Individual classes (1-on-1): NOT recorded by default. Recording only with explicit prior consent.
• Group classes: Automatically recorded for students who miss sessions. Access for 72 hours.
• Conversation Clubs: NOT recorded (standard policy).

5.2 Consent for Minors

To record classes of minors, we require written authorization (email) from parent/legal guardian.

5.3 Storage and Security

• Recordings stored in Zoom Cloud (encrypted)
• Access restricted to instructor and student only
• Automatic deletion after 90 days

6. COOKIES AND SIMILAR TECHNOLOGIES

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how you use our site.

6.2 Types of Cookies We Use

• Essential cookies: Necessary for basic site functionality (cannot be disabled)
• Analytics cookies: Google Analytics – measure traffic and behavior (require consent)
• Preference cookies: Remember language and settings

6.3 Cookie Control

You can manage cookies through:

• Browser settings (accept/reject)
• Anti-tracking add-ons
• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

7. SECURITY OF YOUR INFORMATION

7.1 Protection Measures

We implement technical and organizational measures to protect your information:

Technical:

• Secure HTTPS (SSL) connection throughout site
• Sensitive data encryption
• Password-restricted access
• Regular backups

Organizational:

• Limited access to authorized personnel only
• Data protection training
• Internal confidentiality policies

7.2 Limitations

Although we implement robust measures, no system is 100% secure. We cannot guarantee absolute security against unauthorized access or data breaches.

8. DATA RETENTION

8.1 How Long Do We Keep Your Information?

• Active students: Duration of service + 12 months after last class
• Inactive students: 24 months after last interaction, then deletion
• Minors: 12 months after last class (except legal requirements)
• Class recordings: Automatic deletion after 90 days
• Financial/accounting info: 5 years (legal tax requirement in Colombia)

9. YOUR RIGHTS

9.1 General Rights (GDPR and Colombia Law 1581 of 2012)

You have the right to:

• Access: Request copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Deletion («Right to be forgotten»): Request deletion of your information
• Opposition: Object to processing for marketing
• Portability: Receive your information in structured, readable format
• Restriction: Limit how we use your information

9.2 Specific Rights for Parents/Guardians of Minors

• Review minor’s personal information
• Request deletion of minor’s information
• Revoke consent at any time

9.3 How to Exercise Your Rights

10. MARKETING AND COMMUNICATIONS

10.1 Educational Newsletters

Voluntary subscription only. You can unsubscribe at any time using the «Unsubscribe» link in each email.

10.2 Transactional Communications

These do not require additional consent as they are essential for service:

• Booking confirmations
• Zoom links for classes
• Session reminders
• Service change notifications

11. LINKS TO EXTERNAL SITES

Our website may contain links to YouTube, Instagram, Wordwall, Quizlet, and other external sites. We are not responsible for their privacy practices. Please review their privacy policies.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. Significant changes will be notified by email 30 days in advance. Continued use of service after changes = acceptance of new terms.

13. LEGAL COMPLIANCE

13.1 Applicable Legislation

This Privacy Policy complies with:

• Colombia: Law 1581 of 2012 (Personal Data Protection)
• International: GDPR (EU) – preparation for European expansion
• International: COPPA (USA) – protection of minors

13.2 Supervisory Authority

Colombia: Superintendence of Industry and Commerce (SIC)
Website: https://www.sic.gov.co
Toll-free: 01 8000 910 165

14. MINORS – SPECIAL PROTECTION

14.1 Age Requirements

Spanish with Lingo offers services for children from age 4, always under supervision and authorization of parents/legal guardians.

14.2 Parental Consent

14.3 Limited Information

We only collect what is strictly necessary: minor’s name and age, Spanish level, legal guardian contact information. We DO NOT collect: full address, minor’s phone, minor’s financial information.

14.4 Absolute Prohibitions

• Direct student-instructor contact outside official platforms
• Sharing minor personal information with other students
• Use of minor images/videos without additional authorization

15. QUESTIONS AND CONTACT

16. FINAL CONSENT